Rückerstattungsrichtlinie

1. Summary

This Refund Policy describes the cancellation and refund handling for Qoro subscriptions. It is aligned with the Stripe billing lifecycle: 14-day free trial, 30-day payment grace period, and end-of-period cancellation. No pro-rata refunds.

2. Free Trial — 14 Days

New accounts receive a 14-day free trial without requiring a credit card. Since no payment is collected during the trial, no refund situation arises; your subscription rolls over to paid automatically at the end of the trial and only then is the first invoice issued.

3. Cancellation — Paid Subscription

After the paid period has started, you may cancel at any time via the platform or by email. Cancellation takes effect at the end of the current billing cycle — there is no pro-rata refund for unused days in the middle of a period. You keep full access through to the end of the period; auto-renewal then stops.

4. Failed Payment — 30-Day Grace Period

If an auto-renewal payment fails (card decline, expired card, etc.), you receive a 30-day grace period before the Service is suspended. During this window:

Stripe retries the payment 4–5 times (default retry schedule).
We email you and guide you to update your payment method.
Your account enters read-only mode — existing data is preserved, but new orders cannot be taken.

If the payment is still outstanding at the end of the 30-day grace period, the subscription ends and the account enters the data deletion flow described in Terms §15.3.

5. Plan Downgrade / Upgrade

Upgrade: effective immediately. The price delta is pro-rated for the remaining days of the current cycle and added to the next invoice.
Downgrade: effective at the end of the current period. Downgrades are not applied mid-cycle, and no refund is issued for the remainder. This lets you plan which features you will lose across the rest of the cycle before the downgrade lands.
Annual → Monthly: takes effect at the end of the current annual cycle; no refund for unused months.

6. Refund Cases

A refund is issued in the following cases:

Double billing: If a technical error results in multiple charges for the same period, the excess is refunded within 5–10 business days.
Incorrect amount: If a charge exceeds your subscription amount, the difference is refunded.
Material failure to deliver the Service: Where a significant Service outage prevented use across most of a billing cycle, partial credit or refund is considered.
Consumer right of withdrawal: Turkey-resident consumers — see Distance Sales Agreement §5–6. No refund is actually due because no charge occurs during the trial.

7. How to Request

Send refund requests to hello@qoro.cc with:

Account email address
Amount to refund and invoice number
Reason (double billing, incorrect amount, etc.)

We evaluate within 5 business days. Approved refunds land on the card via the payment processor within 5–10 business days (depending on your bank).

8. Contact

hello@qoro.cc
Flexton LLC — 7901 4th St N, Suite 300, St. Petersburg, FL 33702, United States.

3. Cancellation — Paid Subscription

4. Failed Payment — 30-Day Grace Period

If an auto-renewal payment fails (card decline, expired card, etc.), you receive a 30-day grace period before the Service is suspended. During this window:

Stripe retries the payment 4–5 times (default retry schedule).

We email you and guide you to update your payment method.

Your account enters read-only mode — existing data is preserved, but new orders cannot be taken.

If the payment is still outstanding at the end of the 30-day grace period, the subscription ends and the account enters the data deletion flow described in Terms §15.3.

5. Plan Downgrade / Upgrade

Upgrade: effective immediately. The price delta is pro-rated for the remaining days of the current cycle and added to the next invoice.

Downgrade: effective at the end of the current period. Downgrades are not applied mid-cycle, and no refund is issued for the remainder. This lets you plan which features you will lose across the rest of the cycle before the downgrade lands.

Annual → Monthly: takes effect at the end of the current annual cycle; no refund for unused months.

6. Refund Cases

A refund is issued in the following cases:

Double billing: If a technical error results in multiple charges for the same period, the excess is refunded within 5–10 business days.

Incorrect amount: If a charge exceeds your subscription amount, the difference is refunded.

Material failure to deliver the Service: Where a significant Service outage prevented use across most of a billing cycle, partial credit or refund is considered.

Consumer right of withdrawal: Turkey-resident consumers — see Distance Sales Agreement §5–6. No refund is actually due because no charge occurs during the trial.