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1. Scope

This Acceptable Use Policy (AUP) applies to all Tenants of the Qoro platform, their staff and their End Customers. The AUP forms part of the Terms of Service §8 — by accepting the Terms you also accept the AUP.

2. Prohibited Content

Uploading, publishing or processing the following content on the platform is prohibited:

Illegal goods and services (drugs, weapons, smuggled goods, fake documents, etc.)
Sale of age-restricted products without age verification
Infringing images, trademarks or copyrighted content
Misleading menu pricing, fake product descriptions, non-existent promotions
Hate speech, harassment, incitement to violence, discriminatory text/imagery
Sexually explicit imagery (without age gating) and any form of child sexual abuse material
Malware, exploit code, phishing URLs in text/URL fields

3. Prohibited Conduct

Attempting unauthorised access to another Tenant's account
Damaging other businesses through fake orders
Payment fraud and abuse of chargebacks
Creating fake accounts/businesses (identity fraud)
Marketing to End Customers via spam (non-unsubscribeable email, SMS flooding)
Reselling the platform as multi-tenant to off-contract businesses
Attempting to bypass APIs and fees for illegal or harmful purposes

4. Security & Abuse

Attempts to bypass the platform's security mechanisms (rate limiting, bot defence, authentication) are prohibited.
Security vulnerabilities should be reported under responsible disclosure to security@qoro.cc. Reports made before any attack receive reasonable good-faith-research protection.
DDoS, load testing, automated spam or broad unauthorised scanning is prohibited.
Scraping Tenant data from the platform and bulk-selling it to third parties is prohibited (data belongs to the Tenant; Flexton's processing license does not extend beyond Service provision).

5. API & Resource Use

APIs and platform resources are provided under fair-use. Tenants exceeding fair use are warned first, then rate-limited, or directed to an Enterprise Plan conversation. Limits:

API calls per minute — Plan-dependent; HTTP 429 on over-use.
Monthly media storage — Plan-dependent; new uploads blocked on over-use.
Concurrent WebSocket connections — default 50.

6. Reporting Violations

Report suspected AUP violations to abuse@qoro.cc. Please include the URL, screenshots and a description. Reports are handled confidentially.

7. Enforcement

On AUP violations, Flexton applies the following actions by nature and recurrence:

Warning and removal request
Removal of content by Flexton
Temporary feature restriction (e.g. API access)
Temporary account suspension
Account termination with data deletion under Terms §15
Reporting to authorities and legal proceedings for serious violations (illegal content, fraud, CSAM)

Flexton reserves the right to suspend accounts without prior notice in the event of immediate risk.

2. Prohibited Content

Uploading, publishing or processing the following content on the platform is prohibited:

Illegal goods and services (drugs, weapons, smuggled goods, fake documents, etc.)

Sale of age-restricted products without age verification

Infringing images, trademarks or copyrighted content

Misleading menu pricing, fake product descriptions, non-existent promotions

Hate speech, harassment, incitement to violence, discriminatory text/imagery

Sexually explicit imagery (without age gating) and any form of child sexual abuse material

Malware, exploit code, phishing URLs in text/URL fields

3. Prohibited Conduct

Attempting unauthorised access to another Tenant's account

Damaging other businesses through fake orders

Payment fraud and abuse of chargebacks

Creating fake accounts/businesses (identity fraud)

Marketing to End Customers via spam (non-unsubscribeable email, SMS flooding)

Reselling the platform as multi-tenant to off-contract businesses

Attempting to bypass APIs and fees for illegal or harmful purposes

4. Security & Abuse

Attempts to bypass the platform's security mechanisms (rate limiting, bot defence, authentication) are prohibited.

Security vulnerabilities should be reported under responsible disclosure to security@qoro.cc. Reports made before any attack receive reasonable good-faith-research protection.

DDoS, load testing, automated spam or broad unauthorised scanning is prohibited.

Scraping Tenant data from the platform and bulk-selling it to third parties is prohibited (data belongs to the Tenant; Flexton's processing license does not extend beyond Service provision).

5. API & Resource Use

APIs and platform resources are provided under fair-use. Tenants exceeding fair use are warned first, then rate-limited, or directed to an Enterprise Plan conversation. Limits:

API calls per minute — Plan-dependent; HTTP 429 on over-use.

Monthly media storage — Plan-dependent; new uploads blocked on over-use.

Concurrent WebSocket connections — default 50.

7. Enforcement

On AUP violations, Flexton applies the following actions by nature and recurrence:

Warning and removal request

Removal of content by Flexton

Temporary feature restriction (e.g. API access)

Temporary account suspension

Account termination with data deletion under Terms §15

Reporting to authorities and legal proceedings for serious violations (illegal content, fraud, CSAM)

Flexton reserves the right to suspend accounts without prior notice in the event of immediate risk.