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服务级别协议
摘要
针对 Enterprise 客户的正常运行时间承诺、积分和除外条款。
1. No Binding SLA
Qoro does not offer a binding Service Level Agreement (SLA), uptime commitment or service-credit obligation for any plan. The 99.9% / 99% uptime statements in earlier versions have been retired.
2. “As-Is” Service
The Service is provided “as is” and “as available” under Terms §13.1. Flexton disclaims all express or implied warranties, including merchantability, fitness for a particular purpose, non-infringement and uninterrupted or error-free operation. The Service may be temporarily unavailable due to scheduled maintenance, third-party provider outages or force majeure.
3. Liability Limits
Any claim arising from downtime or service disruption is subject to the liability cap in Terms §13.2. Service credits, refunds or compensation are not granted automatically; refund requests are handled under the policy at /legal/refund.